Delivery & Returns

BB Kattoi – Stories Woven by Hand

Every piece at BB Kattoi is carefully selected and crafted with meaning. We want your experience—from order to delivery—to feel just as special.

Delivery

Processing Time

All orders are processed within 1–3 business days after confirmation.
During high-demand periods, processing times may be slightly longer.

Shipping Times

Delivery times vary depending on your location:

• Colombia: 2–5 business days

• International: 5–12 business days

Please note that these are estimated delivery times and may vary due to customs or external factors.

Shipping Costs

Shipping costs are calculated at checkout based on your location.

We may offer free shipping promotions, which will be clearly indicated on our website.

Order Tracking

Once your order has been shipped, you will receive a tracking number via email so you can follow your package every step of the way.

Returns

Our Policy

We hope you love your piece as much as we do. However, if something isn’t right, you may request a return under the following conditions:

• Items must be returned within 14 days of delivery

• Items must be unused, in original condition, and with original packaging

Non-Returnable Items

Due to the handmade and unique nature of our products, some items may not be eligible for return unless they arrive damaged or defective.

Damaged or Incorrect Items

If your order arrives damaged or incorrect, please contact us within 48 hours of delivery with photos of the item.
We will gladly arrange a replacement or refund.

Return Process

To initiate a return, please contact us at:

📧 [Your email here]

We will guide you through the process.

Return Shipping

• Customers are responsible for return shipping costs unless the item is defective or incorrect

• We recommend using a tracked shipping service

Refunds

Once we receive and inspect your return:

• Refunds will be processed within 5–10 business days

• The refund will be issued to your original payment method

Our Commitment

At BB Kattoi, each mochila carries the story of the hands that made it.

We are committed to ensuring that your experience reflects the same care, respect, and authenticity behind every piece.